Understanding Exemption Requests and Overrides

When a vendor or their agent submits an exemption request or override, it is sent to our client for review and approval. These requests require client confirmation before they can be processed.

Approval Process

1. Submission – The vendor or their agent submits an exemption request or override via their portal or by submitting the request to our support team.
2. Client Review – The request is forwarded to our client for evaluation.
3. Decision – The client either accepts or rejects the request.
4. Processing – Once we receive the client’s response, we proceed accordingly.

Important Note: Overrides cannot be processed until we receive a decision from the client.

Expected Processing Times

Processing times may vary depending on how quickly the client reviews and responds to the request. To avoid delays, we recommend allowing extra time for a decision to be made.

Need Assistance?

If you have any questions or need further assistance regarding exemption requests and overrides, please feel free to reach out to us. We’re happy to help!