How Do I Reset My Password?

If you’ve forgotten your password for your myCOI account, don’t worry! You can easily reset it by following these steps:

Step-by-Step Guide to Reset Your Password

1. Open the Email Request
   Locate and open the email request you received from myCOI. This will direct you to our site.

2. Select "Forgot Username/Password"
   On the site, click on the "Forgot Username/Password?" link.

3. Input Your Username
   You will be navigated to a second page where you need to:

   • Input your username.
   • Verify that you are not a robot by completing the CAPTCHA.

4. Reset Your Password
   After entering your username and completing the CAPTCHA, click on "Reset My Password." A temporary password will be sent to the email address associated with your account.

5. Forgot Your Username?
   If you’ve forgotten your username, you can use the option on the right side of the page:

   • Input your email address.
   • Verify that you are not a robot by completing the CAPTCHA.
   • Click on "Send Me My Username." You will receive an email containing your username at the email address listed on file.

Resetting your password or retrieving your username in myCOI is a straightforward process. If you encounter any issues or need further assistance, please don’t hesitate to reach out to our support team.