Frequently Asked Questions
- How Do I Register?
- How Do I Reset My Password?
- How Do We Get Removed from Your System?
- How Long Do Exemption Requests or Overrides Take to Process?
- How to Pay Your Registration Fee: A Quick Guide
- How to Set Up Your Security Question When None Is Currently Set
- I Already Uploaded a Certificate – Why Am I Still Receiving Notifications?
- I Paid My Registration Fee, But It's Still Asking Me to Pay Again – Why?
- NEW! myCOI Insurance Portal Walk Through
- Resolving the "Cookies are Required" Error When Clicking a Link
- Understanding myCOI Statuses: What They Mean for You
- What is myCOI and Why Am I Receiving these Requests?
- Why Am I Being Asked to Register?
- Why Am I Non-Compliant?
- Why Am I Receiving Non-Compliant Notifications
- Bold Penguin x myCOI: What Does It Mean for You?
- How Can I View My Account's Status?
- How Do I Log-In Using the Magic Link?
- How Many Times Will My Agent and I be Notified of Non-Compliance?
- How to Request an Override- Third Party Instructions
- How to Update Contact Information on Your Account
- How to Upload a COI- Third Party User Instructions
- I Sent Certificates Directly to the Client – Why Am I Still Being Asked for Documentation?
- I Work with Multiple Clients in myCOI – Do I Need to Register with Each One?
- Insurance Glossary- A Quick Guide on Understanding Insurance Terms
- What Are Non-Compliant Notes and What Do They Mean?
- Why Does My Registration Require a Payment?
- Why Tracking Privity is Important for Our Clients and Their Vendors