Why Am I Non-Compliant?

Being flagged as non-compliant in myCOI can be concerning, but understanding the reasons behind it can help you resolve the issue quickly. This article outlines common causes of non-compliance and how to address them.

Common Reasons for Non-Compliance

1. Missing Documentation
   One of the primary reasons for non-compliance is the absence of required documents, such as Certificates of Insurance (COIs) or other compliance-related paperwork. Ensure that all necessary documents are uploaded and up-to-date.

2. Expired Documents
   If any of your submitted documents have expired, this can also lead to a non-compliance status. Regularly check the expiration dates of your documents and renew them as needed.

3. Incorrect Information
   Providing inaccurate information in your documentation can result in non-compliance. Double-check that all submitted details, such as coverage amounts and policy numbers, are correct.

4. Agent Not Listed
   If your agent(s) is/are not listed for all required policy lines or if they have not submitted the necessary documentation, it may result in non-compliance. To avoid this issue, ensure that your agent's information is fully and accurately recorded in the myCOI portal.

5. Non-Compliant Requests
   Non-compliant requests can be generated if your documents do not meet client-specific requirements. Review the compliance notes associated with your account for detailed instructions on what is needed to resolve these issues.

How to Resolve Non-Compliance Issues

• Review Notification Emails: Regularly check the notification emails sent to you to address any alerts regarding non-compliance and bring your account into compliance.
• Submit Missing Documents: Upload any missing documents promptly to bring your account into compliance.
• Contact Your Agent: If you have questions about specific requirements or need assistance, reach out to your agent for guidance.
• Follow Up on Non-Compliant Requests: If you receive a non-compliant request, follow the provided instructions to rectify the situation as soon as possible.

Understanding the reasons behind your non-compliance status in myCOI is the first step to resolving the issue. By taking proactive measures and staying informed about your account, you can maintain compliance and ensure smooth operations. If you have any further questions or need assistance, please don’t hesitate to contact our support team.