I Already Uploaded a Certificate – Why Am I Still Receiving Notifications?

If you're receiving notifications despite having already uploaded a certificate, there are a few possible reasons:

1. Non-Compliant Documents: The uploaded documents may have been marked as non-compliant due to missing information or other issues that need to be addressed.

2. Multiple Clients: If you work with more than one client, it’s possible that the certificate was uploaded for one client but not the others, leading to ongoing notifications for the clients lacking the necessary documentation.

3. Multiple Projects: Some clients may have several projects in our system. If the certificate was uploaded for one project but not for another, you may still receive notifications for the projects that are missing the documentation.

To determine the specific request, please refer to the email notification you received. It will include details about which client or project requires your attention.

To address the issue, kindly verify your uploads and ensure that all necessary certificates are submitted for each client and project. If you have any questions or need further assistance, don’t hesitate to contact our support team. We’re here to help!